Are you an experienced Incident Manager looking for your next challenge? We are recruiting for a Major Incident Manager on behalf of our client. If you're skilled at handling critical IT incidents and thrive in fast-paced environments, this might be the perfect opportunity for you!

Requirements:

• Excellent knowledge of English, both spoken and written.
• Business communication skills and problem-solving skills.
• Ability to work under time pressure.
• Previous experience in Incident Management would be huge asset.
• Proven experience in ITIL incident management (preferred).
• ITIL certification (preferred).
• The position operates on a 24/7 schedule with 12-hour shifts (6 AM–6 PM and 6 PM–6 AM), totaling approximately 14 shifts per month.

Key Responsibilities:

• Incident Management: Take charge of the full incident lifecycle, ensuring swift resolutions with minimal impact on business operations.
• Proactive Problem Management: Identify and analyze recurring issues, and implement solutions to prevent future incidents.
• Service Improvement: Continuously explore ways to improve processes and elevate service quality.
• Customer Focus: Build strong relationships with key stakeholders and deliver exceptional customer service.

What do we offer?

• B2B Contract on special rules ( Private Healthcare, Trainings, Multisport).
• Flexible schedule.
• Remote work.