Position title
Customer Care Expert – Licensing
Description
About the job:
As a part of extending our partnership with Cisco Systems we are currently looking for a professional to join our newly created Licensing Enablement & Adoption Team.
In this role you would be responsible for providing licensing training, portal demo and strategic guidance for Cisco customers and partners, with the goal of enabling their self-sufficiency with licensing management.
Role & Responsibilities:
- Training & Enablement: Deliver customized licensing training, portal demos, and best practices to Cisco internal teams, customers and partners.
- Guidance & Support: Assist teams in navigating the Cisco licensing ecosystem, ensuring clarity and efficiency.
- Smart Account Optimization: Facilitate Smart Account adoption, helping customers understand and leverage licensing capabilities to maximize ROI.
- Strategic Recommendations: Provide recommendations to customers on license consolidation, restructuring, conversions, and migrations.
- Stakeholder Collaboration: Work cross-functionally with internal teams, partners, and customers to ensure seamless licensing engagements.
Eligibility & Qualifications:
- Excellent communication and presentation skills for demos and training.
- Ability to translate customer requirements into structured project plans.
- Understanding Cisco Licensing tools and platforms would be a plus.
- Proactivity in taking on new challenges and continuous learning.
- Ability to develop onboarding and adoption plans aligned with customer needs.
- Accountability for outcomes and driving customer success stories.
- Self-motivation, with a strong ability to manage multiple priorities.
- Ability to collaborate within the team and foster cross-functional engagement.
- Proficiency in English.
- Familiarity with basic HTML coding is a plus.
What do we offer:
- B2B Contract on special rules (private healthcare, trainings, Multisport, paid time off).
- Competitive salary (depending on the experience).
- 12-hours shift setup, translating into 14 shifts per month on average.
- Flexible schedule, fully remote setup, with occasional presence at customer premises required.
Hiring organization
Estarta Poland Sp. z o. o.
Employment Type
Full-time, Contractor
Job Location