For an external company, as a part of developing it’s long – lasting partnership with Cisco Systems we are currently looking for English speaking independent Contractor to join After Hours Incident Management service.

Responsibilities:

• Providing operational support for Cisco’s premium customers
• Using of various communication channels in order to maintain customer satisfaction during IT – related incidents
• Ensuring the quickest resolution possible by regular follow ups with the Engineering Teams involved
• Documenting actions taken in appropriate systems

Key requirements:

• Excellent knowledge of English, both spoken and written
• Business communication skills
• Ability to work under time pressure
• Previous experience in Incident Management would be huge asset
• ITIL knowledge would be an asset (with focus on incident management)
• ITIL Foundation certificate would be an asset

What do we offer:

• B2B Contract on special rules ( Private Healthcare, Trainings, Multisport)
• Flexible schedule
• Possibility remote work, after the training period

What do we expect:

• High level of availability as the engagements may take place in the afternoon and at night