• Lead programs which consist of multiple projects (led by Project Managers); projects within the program may share dependencies, and delivery of the overall program will enable realization of benefits across the program, and achieve customer value
• Provide vision, strategy, governance and business objective alignment
• Responsible for program metric tracking, and managing financials and profitability
• Provide leadership and hold the customer and program team accountable to deliver programs on-time, within budget, with high quality while achieving customer satisfaction
• Perform overall program-level planning, resource management, stakeholder engagement, communications planning and oversight of interdependent projects ensuring smooth transition to Operations
• Act as a mentor and first point of escalation to Project Managers
• Identify opportunities for additional business, provide input to presales evaluation, requirements gathering, and renewals
• Identify risk, issues and develop risk response strategy at the program level
• Lead the execution of contract Change Management process at the program level
• Manage partner/subcontractor delivery and commercials
• Contribute to Cisco’s Program Manager Role Community by sharing lessons learned and best practices, and involvement in strategic initiatives

Role Specific Responsibilities:

• Leader and first point of escalation to program teams
• Identify cross-program risk, issues and risk response strategy; ensure Change Management execution to ensure delivery and contract alignment for program duration
• Serve as a mentor and leader to Project Managers
• Ensure program remains in alignment with organizational strategic objectives and that program benefits are realized
• Responsible for program profitability and maintaining program financial reports
• Drive collaboration with Sales and Business Development rolesImplement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers

Scope:

• Typically focused on one (1) medium sized, complex customer program
• Serve as Service Transition Lead within the presale’s environment, when required

Complexity:

• Medium to large sized program(s) with moderate to high risk
• Solution requires cross-functional team collaboration; multiple inter-dependencies, and the solution is not clearly defined

Expertise:

• College/University degree or equivalent plus 10+ years related experience in a project management environment in comparable industry; ideally (not required) in an IT/Telco centric organization