• Drives technology design, implementation, execution and/or optimization for customer  projects/accounts.
• Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and
solutions to accelerate customer outcomes
• Assists customers with integration and implementation of tools, systems and service assurance
• Supports presale activities and translate business requirements into solution design
• Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
• Creates and delivers customer collateral, portals, documentation and knowledge transfer
• Aligns technical deliverables to customer business outcomes
• Drives customer technology transitions, influencing solution architectures and services
• Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals

Role Specific Responsibilities:

• Works extensively with customers along with appropriate internal and external resources (e.g.
Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and
solutions
• Takes leadership role in execution of delivery projects
• Improves solutions and methods developed in the field for use to the wider practice
(knowledge sharing)
• Creates, reviews and approves project deliverables e.g. Design recommendations, High Level
Design, Low Level Design, Implementation/Change Management Plans
• Builds and/or leverage test environments as required to resolve highly complex problems and
compatibility issues
• Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products
and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital
signatures).
• Acts as a focal point for problem resolution for assigned customer engagements. Assures
proper and quick resolution of complex customer problems across an appropriate range of
technologies.

Scope:

• Collaborates with other Consulting Engineers in appropriate technology domains to ensure
optimal use of resources to meet customer needs
• Typically interacts with individual contributors, managers, and customers regularly
• Provides input to Sales team in creating and demonstrating technology solutions to customers
• Engages with sales teams on pre-sales activities

Complexity:

• Solves highly complex problems and is able to identify viable and often innovative options, and
uses analytical skills and judgement to recommend an appropriate solution

Expertise:

• Typically requires BSc Computer Science or equivalent plus 5-8 years of relevant work
experience. Advanced degree strongly preferred.

Project Specific

• Skills: Proven experience in implementing troubleshooting and/or Security solutions across Enterprise and Service provider environments.
Ability to troubleshoot, own and resolve implementation problems during migrations
• Competencies: Technical expertise in Security technology domain with demonstrated expertise in one or more of the following areas – Network Access Control (Identity Services Engine), VPN, Network segmentation (Firewalls Cisco ASA, Next Gen FW, Cisco NG IPS), Advanced Threat Response, Content Security (WSA, ESA), Cloud Security (Umbrella, Cloudlock), Secure Workload, Secure Network Analytics (SNA)
• Language Requirements: Fluency in English, language skills like French, German, Italian, Spanish are added advantage

• Certifications: CCIE/CCNP Security (or equivalent), is a plus as well as any programming languages. Programming skills (Python) is a plus.