Position title
Customer Technical Support Engineer – Data Center
Description
The Team
As part of the Cisco organization, you will be part of a dynamic, fast paced and supportive team that will build you up as you manage the technical support for some of Cisco's biggest customers. You will be given the opportunity to work alongside many of Cisco's Technical and Advanced Service organizations.
Roles & Responsibilities:
- Supporting critical customer operations
- Supporting the root cause analysis process, and ensure remediation of major issues
- Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability
- Troubleshoot & resolve the incidents and problem tickets within SLA/SLO
- Develop and maintain a working knowledge of existing and new technologies and be able to tie the design and implementation of infrastructure to the managed components
- Performs Troubleshooting and Diagnosis of Complex Issues
- Provide input to continuous improvement and process change suggestions
- Provide phone/email consultation to independently debug complex network problems
- Take ownership and accountability expectations in managing cases and customer situations
Attributes of a Successful Candidate
We are looking for new talent with the following qualities and skills:
- Ability to work in a fast-paced, high-pressured, cross functional, cross country, territory and theatre environment
- Demonstrate high-level of maturity and confidentiality
- Attention to detail and stellar interpersonal skills
- Possess strong presentation and communications skills
- Have strong time management skills
Required Skills
- Knowledge of the following areas: Data Centre Networking and Data Centre Products
- You should have good experience in Networking industry experience and knowledge of products and protocols
- Proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, MPLS
- Data Centre Knowledge– Nexus Routing & Switching, ACI
- Knowledge of using Wireshark, or other Protocol Analyzer
- Experience in the following products / solutions: Cisco Nexus 9000 , ACI , VXLAN . is beneficial
- Knowledge of virtualization products like VMware, OpenStack etc. is beneficial
- Should be a very good team player
- Ability to Assertively communicate and demonstrate Technical Leadership on Troubleshooting scenarios, especially over WebEx / telephonic customer conversations
Education & Experience:
- Typically requires Bachelor's degree in a technical field or equivalent 3-4 years related Data Centre and Network related experience
- Preferred CCNA/CCNP/CCIE Certification (DC or R&S)
- 2-5 years of experience in Data Centre technology at a Network Operations Center or Technical Assistance Center
- Technical experience to include, Data Center, Cloud & Virtualization technologies
- Ability to work with internal and external executive level customers with confidence while providing an exceptional experience
What do we offer?
- B2B Contract on special rules ( Private Healthcare, Trainings, Multisport)
Hiring organization
Estarta Poland Sp. z o.o.
Employment Type
Full-time, Contractor
Job Location